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Cindy Bojorquez 19 months ago
We have been to Carrabas many times, the food is fantastic
and we never had an issue, however, today we did. I did not even get to eat an entree. Felt like I was being kicked out because I asked for my food to be cooked the way I ordered it. This is how things went:
1. On their website they advertise Stuffed Mushrooms, but according to Jordan, our server, they no longer serve them and it is up to the individual restaurants, so why advertise them?
2. My husband ordered his beverage, an old fashioned from the bar and I had ice tea, we also ordered the Meatballs. We got the Meatballs before he got his drink. Seems that our server Jordan was getting the curb side orders ready and apparently since they are a priority, she just had to get them first. Mind you they were not even busy at the time, ( it was before 4 p.m.), yet other servers were attending to their tables while Jordan ignored hers for curbside pick up.
3. I ordered the new plate, Steak with cheese ball, grape tomatoes and red onions, fettuccine. My husband ordered the Shrimp and Scallop plate. I ordered my steak medium rare, it came out bloody rare. I asked for it to be cooked medium rare. Mind you my husband got his order perfectly made, then Jordan took
my plate back, told the cook I wanted it medium rare, then once again went back to her curbside orders.
4. My entree sat under the hot lamps for a good 10 minutes at least, while Jordan finished her curbside orders, then she brought my food back. The plate and food were cold, the cook just let it sit under the heat lamp instead of cooking it. Heat lamps do not keep food hot. How do I know? I worked front of house, back of house, bar, expeditor, cashier, hostess, busses, etc., for over 20 years in food service.
5. Flagged Jordan down, told her the entire plate was cold, she took my plate away, said it would be taken off, but never asked if I would like to order another entree, instead once again she packed up curbside order and dropped off our check. I then told her that she could tell the cook I saw everything he did not do (restsurant has open kitchen) and thanked her for not being able to eat my dinner or even asking if I would like to order something else. She then came back to pick up our tab, said she spoke with the manager (never saw manager. Everything went through Jordan), and they were only going to charge us for our ice tea, the old fashion, and the Meatballs. We never asked her to do that.
The whole time all she did was concentrate on her curbside orders, kept apologizing for things.
Is this how Carrabas is now doing things? Curbside and take out orders take precedence over in house customers?
Sad to say, they lost customers today.