1763 reviews

O'Charley's Restaurant & Bar

Name: O'Charley's Restaurant & Bar
Address: Prattville, United States
Price range: $$
Rating: 3.9

Prattville

2301 Cobbs Ford Rd, Prattville, AL 36066, United States

American restaurant Bar & grill

Service Options Dine-in Drive-through Delivery

+1 334-285-2990

About

O'Charley's Restaurant & Bar is a american restaurant and bar & grill located in Prattville, United States. The average rating of this business is 3.90 out of 5 stars based on 1763 reviews. The street address of this business is 2301 Cobbs Ford Rd, Prattville, AL 36066, United States. O'Charley's Restaurant & Bar is open seven days a week from 11:00am to 10:00pm.

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FAQs

Where O'Charley's Restaurant & Bar is located at?: O'Charley's Restaurant & Bar is located at 2301 Cobbs Ford Rd, Prattville, AL 36066, United States.
What is the contact number of O'Charley's Restaurant & Bar?: The contact number of O'Charley's Restaurant & Bar is +1 334-285-2990

Reviews

3 Jazzee Redd 19 months ago

Birthday dinner for my daughter who works 7 days a week. Upon entry we were pleasantly greeted & seated. She Ordered chicken tenders appetizer. Waited twenty minutes for them...only for there to be ONE(1) fully cooked. Limp when picked up/crunchy/cold in the centers. Mind you there were maybe 6 tables occupied . Customers shouldn't be forced to divulge their health issues in any eatery frequented. Restaurants staff should be careful with what THE CUSTOMERS wishes are(within reason).For the health conscious DON'T SERVE cold rolls with cold spread . When Customers express their drink choices their glass/cup shouldn't go dry ESPECIALLY when the servers are within EYESIGHT of them. Patrons being given "entitlement " style over those Customers either NOT being or being UNDER served because of their tables should have no talk. When the food is NOT DONE simply accept that more time taken (server inform customer ????????)is needed to fill order rather than send out undercooked food. Some servers aren't a good fit but the managers will attempt resolution. The Cajun chicken dinner was tepid(barely warm), the seafood platter dinner wasn't hot(warm)No sauce at all. No condiments either. Food was not wanted. Expensive meals for our pitbulls????????????????. Can't speak for my daughter but my return visit won't be anytime soon. One Montgomery location visit had previously been a no go. Poor service from the front door to the kitchen.

1 Cynthia 20 months ago

Ordered the 6oz sirloin medium rare with mashed sweet potatoes and loaded potato soup. The soup was orange and I have never tasted anything so foul like it was actively rotting. My main entree came out and it was the smallest steak I had ever seen (also overcooked) and my mashed sweet potatoes were ice cold. The soup was exchanged for a baked potato and the mashed sweet potatoes were sent back. When the sweet potatoes came back they were super heated and burnt my lip which resulted in a blister. The waitress was super sweet and the service was great. The manager came to our table and took off my meal (I had stopped eating it) sent us home with our Wednesday pie and a sampler of dessert. Not sure what is going on with the kitchen but they are definitely going to end up hurting someone if they don't take food preparation seriously. Side note the reason we got a sampler was because the lemon meringue pie we asked for apparently had gone bad. :/ So eat at your own risk. I will say my husband's food was fine.

1 Janet Parsona 19 months ago

We arrived on Sunday 8-27-23 at 12pm. We were seated quickly. We ordered finally. It took a full hour to get a chicken sandwich, chicken tenders n fries. Mushroom Swiss burger. The burger was so dried out, the bun so hard like it had been put in the microwave and over cooked. The cheese was so dried out and old. Over priced drinks 3.48 for one glass. No refills. I won't go back.

5 Cherie Mills Dunn 20 months ago

Called in a to go order15 minutes before closing time last Friday night and surprisingly, the team member who took my order did so without hesitation. She was friendly, patient and understanding that I was starving and on the move. Many restaurant staff members should follow this girls customer service skills and use her as an example on how to treat every customer regardless of the size of their ticket or timing. Hats off to this young lady and her hiring manager.

1 Taylor 20 months ago

Waitress was Kortlyn G. (what it said on the receipt not sure if that was her actual name or the managers). We waited for at least 30-40 for our appetizer to find out our waitress didn’t put it in. Waited another 15-30 minutes after that for our food. Then we waited another 10 minutes for silverware, and the manager saw us without any, and brought us some and comped our appetizer. My boyfriend’s food was perfect, but I got a well done steak when I asked for a medium rare. The waitress we had, she took care of every other table except ours. We only got checked on twice. We got the check and got out of there as fast as we could. I love coming here, but if this is the service we’re gonna get then I won’t be coming back.

5 Luis Valencia 24 months ago

Stopped here for their Louisiana sirloin, still the amazing steak I remembered! The service was great, overall really love stopping by here!

4 John Finkelstein 20 months ago

We had Cortland as a server, and her attention to us was impeccable. Very personable and hospitable to say the least and when she was not attending to us directly, she had someone attend to us. All together friendly service, friendly atmosphere and good food to boot thank you we will be returning again.

5 Candace Hall 28 months ago

Great experience from start to finish. Got off work and needed a quick bite, party of 1. Was greeted nicely and seated quickly. Not busy for 5pm on a workday. Placed my order and didn’t have much of a wait and got my food hot and fresh! Everything was delicious and Tina was great. Give this place a chance, and ask for Ms.Tina on your next visit, they even have a good happy hour special!

Business Hours

Friday	11:00am - 11:00pm
Saturday	11:00am - 11:00pm
Sunday	11:00am - 09:00pm
Monday	11:00am - 10:00pm
Tuesday	11:00am - 10:00pm
Wednesday	11:00am - 10:00pm
Thursday	11:00am - 10:00pm