742 reviews

Jack's

Name: Jack's
Address: Helena, United States
Price range: $$$
Rating: 3.9

Helena

4864 Hwy 17, Helena, AL 35080, United States

Fast food restaurant Breakfast restaurant Hamburger restaurant Restaurant Southern restaurant (US)

Service Options Dine-in Drive-through Delivery

+1 205-663-7154

About

Jack's is a fast food restaurant, breakfast restaurant, hamburger restaurant, restaurant and southern restaurant (us) located in Helena, United States. The average rating of this business is 3.90 out of 5 stars based on 742 reviews. The street address of this business is 4864 Hwy 17, Helena, AL 35080, United States. Jack's is open seven days a week from 05:00am to 10:00pm.

Photos

FAQs

Where Jack's is located at?: Jack's is located at 4864 Hwy 17, Helena, AL 35080, United States.
What is the contact number of Jack's?: The contact number of Jack's is +1 205-663-7154

Reviews

1 Shana Buck 18 months ago

Terrible Experience!!! Cashier who took our order was terrible. He didn’t speak to us while we were ordering. My husband ordered a meal that didn’t come with a drink and he didn’t bother telling him. Then he charged me for a drink when I ordered water. When he handed us cups, we were short one cup. They also tried to short us an order of fries. We had to show them where all they screwed up before they would fix it. Had to wait in line to ask for a fork and ketchup because they weren’t available in the lobby and the manager completely ignored me when I stood at the counter to ask for them. See additional comments about kids meals.

2 Michael Poland 30 months ago

The food is whatever, it’s fast food didn’t expect a miracle but Jesus the drive thru etc is so slow. I aged five years just waiting, I’m unsure why they would consider them selves fast food I’ve seen molasses move uphill faster than their service all to get bland food, the shake was decent though.

5 Ryan 19 months ago

The lady that took my order this morning was extremely polite and definitely knows what she's doing with customer service. I just wanted to say thank you to her, all restaurants need to learn from her. I believe her name was Sharon Grimes, or that's the name on the receipt.

2 tanner killin 24 months ago

Today I ordered the new promotional
4- piece buffalo style chicken fingers plate with fries. I also ordered a sweet tea as it doesn’t come as a combo. The sweet tea I was given tasted nothing like jack’s traditional sweet tea. It tasted like either the tea irons themselves hadn’t been cleaned or the plastic bib of the iron hadn’t been cleaned. It tasted almost sour and was more like green tea than sweet tea. On top of that when I got home I opened my chicken finger box and found 3 very messy small chicken fingers when I was supposed to get 4.
It tasted a lot better then it looked. I ordered my food through the drive through and waited 18 minutes before I received my food. This Jack’s had definitely gone down hill in the last few months. It may be new staff. Or it may be a lack of good management. This fast food restaurant wasn’t fast. And I am severely disappointed in the product I was given.

1 Urmas Slow 29 months ago

I opened it to add mayo because it was literally a hunk of chicken and two pickles. It was only then I realized some incompetent employee gave me a thigh on a bun. This isn't edible. Even the thigh is burnt to a crisp. And if that's not bad enough they rang up a chocolate shake that I didn't order. I was wondering why the price was so high. Then the guy at the drive thru said well you already paid for it do you want it. Fully expecting a mistake and for me to just trash it as I hate chocolate.... I soon realize why my order was so expensive. I was charged for a chocolate shake I didn't order. I would never have ordered a chocolate shake as I hate chocolate.

1 Keith Shimel 19 months ago

Never have I had food worse than this. Raw fries, cold burger. Even went back a had them remake it and still just as bad. Might as well drove by and threw my money out the window. They should close the doors on this place.

4 Mo Pop 23 months ago

We eat breakfast here very often, generally the food is good, we go thru the drive thru though and they constantly take your money, throw your drinks at you and ask you to pull up and they will bring your food out. It gets old, I know they are doing it because they're on a timer, but so often I feel rushed and forget to ask for condiments. They also tend to forget straws and napkins. Just seems like there could be a better system...

1 Johno Carlisle 23 months ago

We've been going to this Jack's for a little over a year and it has continued to decline. The staff have gotten worse, the restaurant isn't clean anymore, it takes forever to get your food. We've written this location off and suggest everyone just avoid it.

Business Hours

Friday	05:00am - 11:00pm
Saturday	05:00am - 11:00pm
Sunday	06:00am - 10:00pm
Monday	05:00am - 10:00pm
Tuesday	05:00am - 10:00pm
Wednesday	05:00am - 10:00pm
Thursday	05:00am - 10:00pm