1529 reviews

Jack's

Name: Jack's
Address: Pell City, United States
Price range: $$$
Rating: 4.1

Pell City

901 Martin St N, Pell City, AL 35125, United States

Fast food restaurant Breakfast restaurant Hamburger restaurant Restaurant Southern restaurant (US)

Service Options Dine-in Drive-through Delivery

+1 205-255-3522

About

Jack's is a fast food restaurant, breakfast restaurant, hamburger restaurant, restaurant and southern restaurant (us) located in Pell City, United States. The average rating of this business is 4.10 out of 5 stars based on 1529 reviews. The street address of this business is 901 Martin St N, Pell City, AL 35125, United States. Jack's is open seven days a week from 04:00am to 10:00pm.

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FAQs

Where Jack's is located at?: Jack's is located at 901 Martin St N, Pell City, AL 35125, United States.
What is the contact number of Jack's?: The contact number of Jack's is +1 205-255-3522

Reviews

3 Adam Elliott 35 months ago

This location has some of the friendliest staff. They've never gotten our order wrong and we usually go in groups of 6-10. I'm usually not a big fan of jacks but I like this one

5 R M 36 months ago

Great Jack’s location. Food is always accurate, hot, and tastes delicious. The staff here (especially the drive thru employees) are very nice. I am promptly greeted and thanked for my order!

3 Liz Meek 36 months ago

We ordered the 15 piece chicken pack with cream potatoes and green beans for takeout. The chicken was great but the sides were ridiculous. We ordered an extra mashed potato znd green beans since we had family coming over. We got less than a pint of potatoes and green beans in each quart container. One scoop of potatoes in each quart container. Even had the gravy poured on the potatoes not in a separate container. We eat at Jack's Pell City all the time because of the service but will not order there again. This is pitiful for what we paid. We get this all the time but never with such a small amount of food. I am very disappointed.

1 Michael Ward 38 months ago

Every weekend the drive through line is blocking 231. The wait time is ridiculous. Iv been in line for almost 30 min and I’m still in front of the restaurant. Hardly anyone inside eating. So why so slow. Last time I will come here. This is why I drive out of town to enjoy other establishments

2 Tod Johnson 37 months ago

I am writing to inform Jack's of terrible customer service. I ordered two steak biscuits, two sausage biscuits, and a tater tots. The counter girl asked if I wanted combos, so I settled on one combo. It was busy, so when my name was called, I grabbed my bag and left. (I should have checked, I know) I drive six miles out of town to my work site, distribute the sandwiches to my crew, and find I was shorted a sausage biscuit. Tried to call Jack's several times to complain, but after ringing abut eight times, the phone kicked back to a dial tone. So after work, I drive past Jack's, stop in with my receipt, and ask the counter girl how many sandwiches I should have received. I want to stress that I was polite and soft-spoken. Well, the counter girl says '5'! It seems I was also charged for a plain biscuit I hadn't even ordered. So the counter girl turns me over to the evening manager, who says 'Just come back tomorrow, and we'll give you the sandwiches then'. I'm not sure I will be back tomorrow, and ask about just getting a refund. 'No, there's no way I can do that, as that refund belongs to the morning crew.' She could give me an equal value of food right then, but I wasn't hungry then. She tells me refunds have to be within thirty minutes. ??? (Like it's perfectly reasonable for me to stop work and drive 15 minutes back for a three dollar sandwich). I show her my phone, mention the multiple calls that weren't answered, and dial the number again. She asks the counter girl if the phone is ringing. No, because evidently their phone has no charge. I point out (still in conversational tone) that I had TWO mistakes on my receipt, couldn't reach them by phone, didn't get a sandwich that I ordered, paid for a sandwich I didn't order, and now am spending MORE time trying to resolve this. The evening manager tells me to wait while she calls HER manager. Then she comes back, and refunds me $4. I am satisfied with the refund, but want to point out to Jack's that this was an unsatisfactory way to treat a customer- especially since I didn't get mad or raise my voice. From my perspective, the biggest sin was shorting me a sandwich- since one of my guys had to go without breakfast. But, no big deal, mistakes happen. But then to give me a hard time about making it right, and wasting more of my time trying NOT to give me a refund?? That makes me angry. Jack's, in essence, stole $3.93 from me- which is a negligible sum. It's the principle, and embarrassment of not having enough sandwiches, that made me stop in on my way home. I would advise Jack's to 1) realize that wrong orders are annoying, and 'an equal value' solution doesn't address the aggravation caused by their mistake. 2) Authorize your managers to refund $4 immediately, rather than anger customers who now have no desire to spend any more money at Jack's. It was the extra time and bother that did it for me

5 Adrian Reid 36 months ago

During a trip to Alabama, I kept on seeing signs for Jack's...and decided to give them a try. It's safe to say that I was not disappointed and...will make it a point to visit Jack's anytime I'm in Alabama!

5 Carol Blackerby 36 months ago

It was my first time to eat here and I saw the Bacon, lettuce and tomato sandwich it was so delicious
and the people there were very nice to talk to
I will definitely go back again

1 HoneyButter butter 35 months ago

The food taste like old grease. The grease need to be changed

8/23/2023 they have employees that know that they have Covid and still working

Business Hours

Friday	04:00am - 11:00pm
Saturday	04:00am - 11:00pm
Sunday	04:30am - 10:00pm
Monday	04:00am - 10:00pm
Tuesday	04:00am - 10:00pm
Wednesday	04:00am - 10:00pm
Thursday	04:00am - 10:00pm