715 reviews

Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: Auburn, United States
Price range: $$$
Rating: 3.3

Auburn

346 W Magnolia Ave, Auburn, AL 36832, United States

Mexican restaurant Caterer Fast food restaurant

Service Options Dine-in Drive-through No-contact delivery

+1 334-821-7740

About

Chipotle Mexican Grill is a mexican restaurant, caterer and fast food restaurant located in Auburn, United States. The average rating of this business is 3.30 out of 5 stars based on 715 reviews. The street address of this business is 346 W Magnolia Ave, Auburn, AL 36832, United States. Chipotle Mexican Grill is open seven days a week from 10:45am to 11:00pm.

Photos

FAQs

Where Chipotle Mexican Grill is located at?: Chipotle Mexican Grill is located at 346 W Magnolia Ave, Auburn, AL 36832, United States.
What is the contact number of Chipotle Mexican Grill?: The contact number of Chipotle Mexican Grill is +1 334-821-7740

Reviews

1 Hunter Fields 31 months ago

I have given Chipotle so many chances, but they always fail. We ordered our food for mobile pick-up at 7:30 pm, but when we arrived at 8 pm, we were told that they had just started on the 6:50 pm orders. So we waited in the parking lot and then had to get back in line since we couldn't cancel our order through the app. Finally, at 9 pm, we received our order. However, when we checked the bag, we realized they had forgotten to include the chips and made a bowl instead of a burrito as we had ordered. It turned out they didn't have any tortillas or chips, and they weren't going to inform us unless we opened the bag. We had paid for certain items that were missing, but they didn't mention that they had run out. Even after confronting them, they just suggested calling the corporate number for a refund since that's all they knew. It was the worst hospitality you could expect from a restaurant. I strongly advise avoiding this Chipotle at all costs. They will disappoint you every time. I will make sure never to go to this Chipotle again.

1 Timothy Resuta 31 months ago

This is the slowest Chipotle I’ve ever seen in my entire life. It’s obviously not the employees fault but the manager and higher-ups. You would think that if you have only one Chipotle restaurant near campus you would have a higher number of employees working. Every single time I order from here it’s at least a 30-50 minute wait. At the minimum. This place sucks. Would not recommend. New management required.

2 Joe McDonald 31 months ago

My visit was a all around bad experience. Understaffed, six people ahead of me and a fifteen minute wait to get served. The employees did a bad job of putting together two tacos. Had to wait five more minutes to ring up. I almost pulled a dine and dash. The two different credit cards would not work. Lucky I had some cash. It was just a perfect storm. I will not go back. Moe's is a block away.

1 Dani Lev 34 months ago

They do online ordering only whenever they feel like it I guess. The times are not posted anywhere. The employees let us stand there for 5 minutes and never spoke. Another customer was the one who told me I had to place an order online. 45 minutes later our food was ready and incorrect. They were telling new customers walking in to go somewhere else because they were too far behind on orders. If they would have 2 people on online orders and 2 people working the line and 2 people cooking, there would be no issue.. Instead 5 employees were doing online only and ignoring the 20 people inside the building. I wish I would have taken a pic of my kid's build your own taco box. There was one tortilla and about 7! pieces of shredded cheese and NOTHING else.

3 Lily Naylor 31 months ago

Usually pretty mid, but I ordered 3 Tacos to go through the chipotle app, and when I opened the bag at home I had someone else’s bowl instead. I’m vegetarian and it had chicken so I couldn’t even eat it. I tried giving feedback through the app for a refund or a free entre, but it didn’t work so now I have a whole bowl I can’t eat and I’m hungry:/

5 Leora Wright 31 months ago

Chipolte is delicious.. And this resturant is always delicious. They are unfortunately understaffed it seems and you will be waiting a good a out of time for your order. Just know that before you put in online.

1 Joseph Everyman 31 months ago

Ordering chipotle here is a gamble. 50% of the time there will be no issue and the order is as it should be.

The other 50% of the time you will wait 30 - 40 minutes for the staff to simply ask you what was on your order and then mess it up.

This review is written while waiting second in line for an order that was claimed to be ready for pick-up on the app over an hour ago.

There needs to be a refund feature available on the app after a certain amount of time has elapsed.

Once again I feel like a moron for even thinking about getting chipotle on a weekend.

2 Mitchell Dreher 36 months ago

I understand that this Chipotle gets a lot of traffic from its location and college community. However, that shouldn’t mean I have to sit there for an average time of 30-45 minutes for a simple order. Usually, I prefer to just go in person to order because the line usually has a steady pace that is easy to estimate the amount of time and if waiting is worth it or not. Now when I try to go 80% of the time they are only taking online orders and sometimes the lobby is just closed period. They are severely understaffed and need to implement a better system. The new drive thru has done more damage than good. I will say the workers are very friendly and can tell they are working hard. The management here just needs to be reworked urgently.

Business Hours

Thursday	10:45am - 11:00pm
Friday	10:45am - 11:00pm
Saturday	10:45am - 11:00pm
Sunday	10:45am - 11:00pm
Monday	10:45am - 11:00pm
Tuesday	10:45am - 11:00pm
Wednesday	10:45am - 11:00pm