Bonanza Bar & Grill
280 3rd Ave, Skagway, AK 99840, United StatesBonanza Bar & Grill is a bar and grill located in Skagway, United States. The average rating of this business is 4.30 out of 5 stars based on 329 reviews. The street address of this business is 280 3rd Ave, Skagway, AK 99840, United States. Bonanza Bar & Grill is open seven days a week from 11:00am to 01:59am.
- Bonanza Bar & Grill is located at 280 3rd Ave, Skagway, AK 99840, United States.
- The contact number of Bonanza Bar & Grill is +1 907-983-6214
3 Diane L 23 months ago
4 John Kalma 21 months ago
We were asked to sit in the back due to our group size of six, although no one sat at the table we first chose while we were there....
Our service was good and, as mentioned above, the food was very good.
Our bill was automatically charged 18% gratuity due to having 6 people sitting together with 2 separate bills.
Music was at a normal level for us at lunchtime. We were here as a cruise stop with Carnival.
1 Zain Ul Abideen 22 months ago
From the moment we sat down, it became apparent that the waiter LEHI had little interest in providing us with a relaxed dining experience. We were given barely a moment to settle in before he approached our table, insisting that we immediately place our orders. His tone was curt and impatient, leaving us feeling rushed and uncomfortable.
As we attempted to peruse the menu, the waiter LEHI continuously interrupted us, urging us to decide quickly. It seemed as though he had little regard for the fact that choosing a meal is an important aspect of dining out. Each time he approached, he made unnecessary comments about our phone usage, criticizing us for taking the time to browse through the menu options.
This constant pressure and impolite behavior significantly detracted from our ability to enjoy the evening. Instead of feeling welcomed and valued as customers, we were made to feel like an inconvenience. It is important for restaurant staff to strike a balance between attentiveness and allowing diners the space and time they need to make decisions.
Regrettably, the lackluster service overshadowed the potential of the food, as our dining experience was overshadowed by the
unpleasant interactions with the waiter. It is disheartening to see such a disregard for customer service in an establishment that otherwise had the potential to offer a satisfying culinary experience.
While it is possible that this was an isolated incident and not reflective of the overall service at Bonanza Bar and Grill the rude behavior of the waiter LEHI left a lasting negative impression. I hope that management takes note of this review and addresses the issue, as exceptional service is a fundamental aspect of any successful restaurant.
Ultimately, I cannot recommend BONANZA BAR AND GRILL based on my recent visit. Should you choose to dine there, I sincerely hope that your experience is far more enjoyable than mine, and that you encounter staff who value your presence and offer the level of service one would expect when dining out.
2 Saba Nudrat 22 months ago
Upon entering the restaurant, we were greeted by Lehi, who helped us find a place to sit. We appreciated his assistance in that regard. However, our initial impression quickly soured. After only a minute of looking at the menu, the waiter approached us, asking if we were ready to order. We politely mentioned that we needed more time to decide and requested the wifi password to explore other restaurant options.
To our disappointment, the waiter returned shortly after, once again pressuring us to place an order. We reiterated that we needed more time and were taken aback by the waiter's remark, asking us to stop using our phones and instead focus on the menu. The tone and comment felt rude and uncalled for, leaving us with a negative impression of the service.
It's disheartening to speculate that this behavior may have been influenced by our background as a Muslim couple, as we were the only ones of our kind present in the bar/restaurant at the time. We believe that every customer, regardless of their ethnicity or religion, deserves respectful and courteous treatment.
On the positive side, we did try the Tuesday Specials, which included a tasty chicken taco priced at $2.50. We also ordered the Nashville hot chicken sandwich with French fries, which was satisfactory in taste and presentation.
While the food was decent, the unprofessional behavior and potentially discriminatory treatment from the waiter overshadowed our dining experience. It is crucial for any establishment to ensure that their staff provides excellent service to all customers, without any form of bias or prejudice.
We hope that Bonanza Bar and Grill takes our feedback constructively and addresses the issues we encountered, ensuring a more inclusive and welcoming environment for all patrons.
Sincerely,
A disappointed dining couple
5 mdsto diamond 23 months ago
4 Keith Landers 21 months ago
A little expensive :)
4 HJ Marshall 32 months ago
We were fine by that. We were aiming for drinks anyway.
We were sitting by the bar welcomed by the local patrons while bartenders busied serving other regulars.
It was loud. It was vibrant! People were having a great time cheering, shouting, taking shots and sharing stories.
Alaskans were happy to see their “brothers and sisters “from Whitehorse and we were happy to finally be in Skagway after a long three years.
Great vibe!
5 Brett Bachman 20 months ago
| Thursday | 11:00am - 01:59am |
|---|---|
| Friday | 11:00am - 01:59am |
| Saturday | 11:00am - 01:59am |
| Sunday | 11:00am - 01:59am |
| Monday | 11:00am - 01:59am |
| Tuesday | 11:00am - 01:59am |
| Wednesday | 11:00am - 01:59am |
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