806 reviews

Jack's

Name: Jack's
Address: Henagar, United States
Price range: $$$
Rating: 4.1

Henagar

17773 AL-75, Henagar, AL 35978, United States

Fast food restaurant Breakfast restaurant Hamburger restaurant Restaurant Southern restaurant (US)

Service Options Dine-in Drive-through Delivery

+1 256-251-5560

About

Jack's is a fast food restaurant, breakfast restaurant, hamburger restaurant, restaurant and southern restaurant (us) located in Henagar, United States. The average rating of this business is 4.10 out of 5 stars based on 806 reviews. The street address of this business is 17773 AL-75, Henagar, AL 35978, United States. Jack's is open seven days a week from 04:30am to 10:00pm.

Photos

FAQs

Where Jack's is located at?: Jack's is located at 17773 AL-75, Henagar, AL 35978, United States.
What is the contact number of Jack's?: The contact number of Jack's is +1 256-251-5560

Reviews

1 Serenity Olinger 22 months ago

The service at this particular jacks has been AWFUL in the past few months. I went through the drive thru. I pulled up from the window to make sure my order was all there bc it is very rare that all of my order is ever completed. When doing so I noticed only one of my eggs being there. I looked at the receipt to find out they charged me for one side order of two eggs. I went into the store to ask if I could have my other side order of eggs that I was willing to pay for since they gave me BIRD FOOD and were calling it TWO EGGS. The woman who was running the front counter gave me an awful look as she does everytime I come in because once again my order was messed up. I went without my second order of eggs because of her horrible attitude. Only to find out my 3 breakfast burritos were also made with scraps. I’ve worked in fast food before and I know it can be hectic but with the continued attitude from this woman and the constant disappointment from always having to go back in after I waited in a line for 25 or more minutes I decided to write a review. It seems like Jacks in henagar need new managers. The only manager i’ve ever received great service from is Starla Bass and i’m not quite sure she even works there anymore. This place needs a re-up on customer service and how to properly make the food with the correct proportion!!

3 Timothy Thrasher 28 months ago

This particular Jack's restaurant, is right on when it comes to service. You usually do not have to wait, very long. The only reason to get us three star , not very clean. Very seldom, is someone policing the tables.

2 Michael Hendricks 19 months ago

All I can say is, check your order carefully. I ordered 15 assorted biscuits, dealt with a somewhat confused employee, then paid over $40, had to pull up and wait,drove 15 miles back to my rental to discover I had four biscuits to feed 10 people.

1 Lefty Brown 22 months ago

Slower than a busy Logan's on Mother's Day with one cook and two servers. If you don't mind waiting and have nothing to do, this place is for you. The last two times I ordered in the drive-thru I waited 25 minutes with a few cars in front of me. Today there were about 7-8 cars in line so I thought it would be quicker to go inside to order. Boy was I wrong! For 15 minutes the older female manager was bullying her younger female employees by yelling derogatory and threatening things at them. I was embarrassed for those young girls. What a sorry display of leadership in management. So sad for a restaurant that was great just a couple of years ago. I'll never stop at this Jack's again.

1 Joel Lorenzo 19 months ago

Terrible service, got upset for ordering a certain item on menu and proceeded to yell out the drive through window. Not just once, but three times. You could say I had an amazing experience.

1 Eric Couch 28 months ago

I’m not sure exactly what the issue is with this location, but over the past few months the service has really went down hill lately. My last two orders will probably be the last for a while.

On 10/21/22 I stopped in for some of the new chicken nuggets. I was excited because I had some at the Scottsboro location the previous week and they were really good! The nuggets were juicy and tender, the ones at the Henagar location not so much.

Instead it looks like I received the hard end pieces off the chicken fingers. Out of all this “chicken” I found one piece of chicken that was in any shape resembling a nugget. Not sure why I was given this and I should have checked it before I left.

On 10/31/22 around 6:30 AM I stopped in for a biscuit, it wasn’t busy and there was only one car heard of me. I say that because if you’ve been through Henagar in the mornings you’ve seen the drive thru line wrapped around the building.

I ordered a sausage egg and cheese biscuit combo. Again I should have checked my order before I left but I received a sausage biscuit and nearly burnt, hard hash rounds. I don’t know if the local wildlife enjoyed those hash rounds but I sure didn’t.

I really wish the service was better at this location. Hopefully one day it will get back to the way it used to be.

1 Cade Porter 22 months ago

Grew up eating there every morning with my grandparents, but at this point they owe me money. Wouldn't recommend to anyone, you will not get the food you ordered even if you go back through the line. Dirty crackheads are usually working or kids who have no idea what they are doing. Needs new management and a whole new staff. I live just down the road and theres not many options for fast food and this keeps up then there will be even less.

1 Daniel Sells 30 months ago

This location has gone down hill since the management change. I ordered the Southern BBQ Burger and what I was given didn't even slightly resemble the picture on the menu. Also they a very skimpy on the Fry Seasoning.

Business Hours

Friday	04:30am - 11:00pm
Saturday	04:30am - 11:00pm
Sunday	05:00am - 10:00pm
Monday	04:30am - 10:00pm
Tuesday	04:30am - 10:00pm
Wednesday	04:30am - 10:00pm
Thursday	04:30am - 10:00pm