196 reviews

Papa Johns Pizza

Name: Papa Johns Pizza
Address: Harvest, United States
Price range: $$$
Rating: 3

Harvest

5850 AL-53, Harvest, AL 35749, United States

Pizza restaurant

Service Options Takeaway No-contact delivery

+1 256-852-7272

About

Papa Johns Pizza is a pizza restaurant located in Harvest, United States. The average rating of this business is 3.00 out of 5 stars based on 196 reviews. The street address of this business is 5850 AL-53, Harvest, AL 35749, United States. Papa Johns Pizza is open seven days a week from 10:30am to 09:30pm.

Photos

FAQs

Where Papa Johns Pizza is located at?: Papa Johns Pizza is located at 5850 AL-53, Harvest, AL 35749, United States.
What is the contact number of Papa Johns Pizza?: The contact number of Papa Johns Pizza is +1 256-852-7272

Reviews

1 Robert Woods 40 months ago

Do not do a pickup order at all. The delivery orders are due in 30 minutes or they have to make you a free pizza, but in store pickups have no such guarantee. I was told 15-20 minutes and waited for 50 minutes.

The girl at the counter acted like it was her first day (I knew it wasn't because she had about a weeks worth of flour all over her). She seemed like she was never trained as she had no clue how to do her job. I asked for a receipt and she could not produce it. I expressed my frustration about the long delay to her but she literally could care less and just shrugged.

When I asked for a receipt she had to call what I assume was a manager over although he looked like he was 15. He also could not produce a receipt and told me it was broken although I had just seem them give a receipt to another customer.

The manager kid gave that sarcastic "have a good day" that people say to an upset customer when they want to make you more upset.

Overall a terrible experience for average pizza.

2 XL pizzas and break sticks cost me an hour of my life and 46 dollars.

1 Daniel Lanier 39 months ago

I have attempted delivery from this location 4 times in 3 weeks. One time they had no mushrooms or breadsticks and said they wouldn’t be receiving any for 4 days…and each of the attempts I tried they told me they weren’t doing deliveries because they were so backed up. How are you backed up for 3 weeks straight?! The food from there when I get it is usually subpar, and any delivery takes upwards of 3 hours to receive. When this place first opened they were fantastic, and they have aged like milk. So disappointed because PJ’s was always my favorite pizza. It’s time for a change of either management or ownership.

1 Kelly Balsam 41 months ago

If I could leave a zero star review, I would. I have had many bad experiences at this location but finally decided I needed to leave a review. I live within 5 minutes of the store. I ordered two pizzas for carryout. It was supposed to be ready in 65 minutes. I arrived at the 70 minute mark and am told it will still be another hour because it hadn't even been started. After talking with the manager, I ended up telling them I would like to cancel my order and the manager was very combative and rude. I have also tried to order through the app but it is constantly not working. After calling in the order, I am told they don't honor the specials or prices from the app or online. Also, there are no papa rewards added when you call it in. I used to love this location and ordered from it at least 3 or 4 times a month. However, unless they drastically change I will not be going back.

1 Rick Wilson 71 months ago

Ordered a pizza at 6:58pm. Didn't get it until 8:02. I specified no contact and they just left it on the ground with nothing underneath it. They didn't even wait until I answered the door. None of the food I ordered was hot and the pizza looked like it was carried vertically and most of the toppings looked like they were just dumped in the middle of the pizza.. ALSO, I am unable to leave this comment on their website due to it not recognizing my order number. When I called the store to inform them about the food being left on the ground, the lady I spoke with was very impatient and kept trying to talk over me. I use to love Papa John's, but this experience has left a bad taste in my mouth. If I do order from them again, it won't be from this location.

5 Danny Norris 40 months ago

I need to amend my posting. This Papa John's must have gotten new management, or someone has come in a trained them. The pizza is outstanding, and the employees greet you when you walk in the door. There are few places that you go now days where the service and the food is very very good. Keep up the great work. I'll surely be back again.

1 Candace Watson 43 months ago

This store is lacking in customer service as well as accuracy of when orders will be ready. I ordered online for pickup and ordered a cheese stuffed crust pizza, as soon as I placed my order I was called by the business and told they are out of the cheese that they use to stuff the crust and that they would owe me $3.00. I asked if they could just refund it to my card and I was told no you will need to go back and replace an order. I explained to him that I was currently at work and won’t be able to replace an order. I was given a 14-24 minute time frame of when the order would be ready for pickup. I arrived at the business 24 minutes after I received the email saying it would be ready at this time. I was asked my name and then was told it will be 20-25 minutes. I know I had a perplexed look on my face due to having been told it would be ready at this time. I then asked about the $3.00 refund due to them not having the cheese for the stuffed crust and being told they owe me that amount. I was once again told I would need to go online and redo the order. I asked if they could give me a free 2 Liter drink since they won’t refund the money and was told “No”. I asked to speak to the manager and he said “ I am the manager”. I then asked do you have a corporates name and number I can contact, and was told “No” again. Now what’s interesting about all this is the lack of customer service and professionalism. I then went to my vehicle and waited another 20 minutes and returned back inside the business and was told it will be another 10 minutes. I stood inside and waited the last 10 minutes and while doing so I witnessed two other customers given astronomical wait times for an order to be picked up after they arrived at time for their pick up. I witnessed the manager tell a gentleman an hour before his pizza would be done and he asked why and he pointed to the monitor screen for their orders and said “do you not see all those orders”. I work in a profession where customer service is a must and I do understand that you can’t please everyone, however for a manager to be so unprofessional and unapologetic is quite concerning.

3 Leah 41 months ago

Customer service was great but food has gone downhill lately.

5 Oday Dean 35 months ago

Delicious pizza, friendly faces and Great customer service in a very good location.
I recommend this pizzeria.

Business Hours

Friday	10:30am - 10:30pm
Saturday	10:30am - 10:30pm
Sunday	11:00am - 09:30pm
Monday	10:30am - 09:30pm
Tuesday	10:30am - 09:30pm
Wednesday	10:30am - 09:30pm
Thursday	10:30am - 09:30pm