34 reviews

Mediacom Communications Corporation

Name: Mediacom Communications Corporation
Address: Satsuma, United States
Rating: 3.6

Satsuma

5807 US-43, Satsuma, AL 36572, United States

Cable company Internet service provider Telecommunications service provider Telephone company

+1 855-633-4226

About

Mediacom Communications Corporation is a cable company, internet service provider, telecommunications service provider and telephone company located in Satsuma, United States. The average rating of this business is 3.60 out of 5 stars based on 34 reviews. The street address of this business is 5807 US-43, Satsuma, AL 36572, United States. Mediacom Communications Corporation is closed on Saturday and Sunday, and other days it is open from 08:00am to 12:30pm.

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FAQs

Where Mediacom Communications Corporation is located at?: Mediacom Communications Corporation is located at 5807 US-43, Satsuma, AL 36572, United States.
What is the contact number of Mediacom Communications Corporation?: The contact number of Mediacom Communications Corporation is +1 855-633-4226

Reviews

1 Andrew Parker 25 months ago

The app hasn't worked in over a month and when you call to ask about it or the outages you are continuously told it works fine.

1 Susan 22 months ago

It's too bad that Mediacom is the only option in my area. Spotty, constantly in and out.

5 Stacey Dixon 31 months ago

The lady that helped my husband straighten out our account was awesome. Very impressed with the customer service. We were there on 11/29 just before they closed for lunch.

5 emily murff 67 months ago

Wonderful customer service. Had a lot of problems while trying to sign up online and also with calling in, however i was taken care of quickly kindly and with absolutely no B.S. from the pleasant woman that finished out my order. Im bad with names but I Believe it was Ms. Bonnie. All internet customer service interactions should be as nice.

1 Nicholas Drinkard 43 months ago

The absolute worst costumer service and the absolute worst internet service. Have called on numerous occasion to get my internet issues resolved and they tell me everything is fine and simply replace the modem. I asked technicians and customer service representatives to have the area supervisor contact me to troubleshoot the ongoing issue and no one will return my request. I have a years worth of documented speed test proving I do not get the speed and consistency I pay for monthly. Unfortunately mediacom has paid for my area so I no other options.

5 Sylvia Lewis 21 months ago

Susan very good at job

1 Carlos Sayles 43 months ago

Customer service is fine when you go to pay your bill. But the work of technicians is fine but the 800 number are rude and will hang up on you

4 Ultreya 67 months ago

Once the techs are at the house, most all of them are fantastic. They go above and beyond. Need to do better on simple phone contact. Stopped by their Satsuma offices and they were not too concerned that their tech flubbed the scheduled visit TWICE, first telling me he would be back the next day--and wasn't, and then once scheduled again, called the wrong number to inform he was en route. We have gone over it with them on the main 1-855 or 866 number, and locally, making sure they have both numbers. A phone rep finally said the tech can only see ONE number. So I confirm which one they see, and check phone records again, and he did not call that one. He called the other number. So after waiting from 1-4p, the call center says the tech changed it in the system to an 8a.m.- 8 p.m. status. So then i have to expect someone for another FOUR hours. In actuality, 8-8 only meant MAYBE HE WOULD STILL COME BEFORE 8, bc he never showed. They need to get this simple point of communication-notification fixed. The performance of the cable, internet and phone is about what others are--mostly fine, but issues pop up, and they fix them. AT&T has installed fiber optic cable all over Satsuma, so I am considering going back with them. Except att did a be-back-tomorrow-and-weren't thing, too. So I guess that's why they make movies about cable guys.

Business Hours

Friday	08:00am - 12:30pm
Saturday	Day off
Sunday	Day off
Monday	08:00am - 12:30pm
Tuesday	08:00am - 12:30pm
Wednesday	08:00am - 12:30pm
Thursday	08:00am - 12:30pm