10 reviews

Douglas Water Authority

Name: Douglas Water Authority
Address: Horton, United States
Rating: 2.3

Horton

550 Bethleham Rd, Horton, AL 35980, United States

Water utility company

+1 256-593-5010

About

Douglas Water Authority is a water utility company located in Horton, United States. The average rating of this business is 2.30 out of 5 stars based on 10 reviews. The street address of this business is 550 Bethleham Rd, Horton, AL 35980, United States. Douglas Water Authority is closed on Saturday and Sunday, and other days it is open from 07:00am to 04:00pm.

Photos

FAQs

Where Douglas Water Authority is located at?: Douglas Water Authority is located at 550 Bethleham Rd, Horton, AL 35980, United States.
What is the contact number of Douglas Water Authority?: The contact number of Douglas Water Authority is +1 256-593-5010

Reviews

1 Dakota Denson 19 months ago

Rude office personnel. Disrespectful of their customers. I called asking about why the same water usage (5 gallon difference) between two months cost a $45.66 difference. No service fees or anything, the cost of the water went up. Now months down the line it's down again. There is no way they were charging $9 a gallon... but no one would even look at my bill, saying I would have to be present. Even though I have my pin, my account #, etc. This is a shame.

2 Katherine Davidson 43 months ago

They do not send a second notice. And during the pandemic mail got lost obviously. So instead of checking with their customers. They will just shut their service off. Then charge a reconnect fee that is more than the bill was. A courtesy bill would have been appreciated. It’s bad enough that you are charged extra either way you decide to pay your bill. The office personnel isn’t friendly. And the bill is never consistent it goes from low to high and literally nothing in my routine has changed.

1 Ashley Smalley 43 months ago

After 2 years of being with these guys I've got to say I'm extremely disappointed, taking advantage of your customers is pathetic, I asked for 2 hours for my check to hit the bank and Instead I was denied after I sent proof of my family having covid, you still denied me a 2 hour extension as long as yall get your $40 reconnecting fee that's all that matters. Yall should be ashamed of yourself and your business. If I knew it was like this I would have NEVER MOVED TO DOUGLAS!!!

1 Dylan Lacks 67 months ago

From the ladies attitude that work the office all the way to their $100 to cut water on and not apply it to your last bill, this place is terrible. Fire everyone and look around at other water companies and learn from them.

5 Nicholas B. 30 months ago

Best tap water 10/10

5 T-Fay 43 months ago

These guys went above and beyond! Very Thankful!!!

Business Hours

Friday	07:00am - 04:00pm
Saturday	Day off
Sunday	Day off
Monday	07:00am - 04:00pm
Tuesday	07:00am - 04:00pm
Wednesday	07:00am - 04:00pm
Thursday	07:00am - 04:00pm