121 reviews

Jack's

Name: Jack's
Address: Citronelle, United States
Price range: $$$
Rating: 2.9

Citronelle

19545 N 3rd St, Citronelle, AL 36522, United States

Fast food restaurant Breakfast restaurant Hamburger restaurant Restaurant Southern restaurant (US)

Service Options Dine-in Drive-through Delivery

+1 251-800-9666

About

Jack's is a fast food restaurant, breakfast restaurant, hamburger restaurant, restaurant and southern restaurant (us) located in Citronelle, United States. The average rating of this business is 2.90 out of 5 stars based on 121 reviews. The street address of this business is 19545 N 3rd St, Citronelle, AL 36522, United States. Jack's is open seven days a week from 05:00am to 10:00pm.

Photos

FAQs

Where Jack's is located at?: Jack's is located at 19545 N 3rd St, Citronelle, AL 36522, United States.
What is the contact number of Jack's?: The contact number of Jack's is +1 251-800-9666

Reviews

5 Jeff Whaley 35 months ago

Stopped in and grab some dinner on the way through. The restaurant was slammed inside and in the drive-thru. Even though it took a minute to get the food, the manager and the rest of the staff was hustling and they were extremely friendly. Will definitely stop back in again! Keep up the good work!!

1 Joseph Frazier 31 months ago

I arrived at 0545 pm and Departed at 0606 pm. I never got to place my order because I First, wasn't even acknowledged. Second, the crew was confused on what orders were filled and what still needed to be filled. Finally, two managers were behind a plexiglass window talking never looking up to see what was happening in their store. I drive tractor trailers for living and finding a place to park for a meall is difficult but I will never stop at this facility again and if this is the service that others receive, I recommend nobody stop at this facility.

1 James Alexander 33 months ago

Waiting 45 minutes just to order. While waiting I watched the person taking order continually touching her mouth and wiping her nose with her bare hands. Then handling people's drinks and food. Disgusted I asked for a manager, 4 times. I was ignored by the manager. I was very excited to have Jack's come to our small town. Now I'm waiting for it to close shop so we can get something else in its place. So sad.

5 Ellie Neuendorf 32 months ago

We were reading the reviews and almost didn’t stop here because it was rated so low, but we ended up stopping and I have to say I disagree with the bad reviews. It could’ve been because we were there around 1:15 PM but it wasn’t busy at all and they were very quick getting our food and drinks for us, and very nice through the drive thru.

1 Ashlynn McCain 35 months ago

This was perhaps the worst restaurant experience I have ever had. I worked fast food, I’m not a difficult customer, but I saw Jesus at this Jacks because I was so angry at how horrendous it was. Not only was the wait 30 minutes, we were ignored. I bagged the order myself because I could not watch the cashier struggle with the bag for another five minutes. I genuinely wondered if he was under the influence because he moved so slowly and could not comprehend much of what was said. They were clearly understaffed, which I don’t hold against them, but they were rude and had no sense of urgency. I would have asked for a refund if I thought I would not have been there for an additional hour because of it. Please go somewhere else for your own mental health.

1 Veronica Grier 33 months ago

This is one of the worst places I have been. They are way too slow. If you have 30 minutes you want to waste, then this is the drive thru you want to visit. Going inside is not any better. The last Jacks I went to was in Citronelle, AL. We went inside. The girl at the front was told she could only take two orders at a time, while there was a line out the door. This place has good food, but the service is severely lacking. Save yourself the aggravation and go somewhere else.

2 Carrie Kinard 35 months ago

Should have listened to the reviews. Horrible cashiers, and the manager is completely overwhelmed. The food is good though. Breakfast is anyway. Haven't tried lunch. The manager was really nice though. She just seems overwhelmed with the cashiers always getting the orders wrong, and having to issue refunds.

1 Louis Bird 34 months ago

When they first opened the service was really good. Went there today to order breakfast at 10 am. Wanted The bologna Sandwich they don't serve it any more, yet it's on road signs, signs all over the building. So ordered Breakfast platter and was told oh we not serving breakfast no more breakfast only lunch. Even though they were supposed to be serving to 11. She was rude as heck about it all. Told her nevermind I'll go to Hardee's where they ARE SERVING BREAKFAST and treat you like a Customer who is worth paying.
That's my last trip to Jacks in Citronelle Ever. Period

Business Hours

Thursday	05:00am - 10:00pm
Friday	05:00am - 11:00pm
Saturday	05:00am - 11:00pm
Sunday	06:00am - 10:00pm
Monday	05:00am - 10:00pm
Tuesday	05:00am - 10:00pm
Wednesday	05:00am - 10:00pm