United States Stove Co

I have been trying to get customer service on a wood stove from us stove for over a week now- phone and email. They have yet to be of any help.
Do not buy this stove:u.s. woodstove 2469e. It draws too much air, which you cannot control. It has 3 large open holes side by side on the front of the door, and the entire bottom of the stove door draws even more air. The bottom of door draw issue you can't tell until you get the stove burning a load of wood.
If you can't control the air your wood stove draws, you cannot control the temperature the stove creates. Nor how much wood you burn.
Because i live in northern alaska(it will get minus 40F), which I've told them, their not helping to resolve this issue shows they are not customer service oriented. Real bad design for a stove!

At most the Unites States Stove Company is the "Shipping and Distributor of
United States Stove Company" products. Nothing is manufactured in the US!
"… with each product we produce." is a blatent misrepresentation. They don't "produce" anything...unless you count unsatisfied customers, in which case their nailing it!!

I purchased a simple fire wood cart that arrived with that rather distinct "I wasn't made or packed in North America" feel. Missing parts and incorrect instructions. This company has no email support. But they do offer texting support… if you can call it that… it takes days to get a response and days more of follow-up to get further answers to really simple questions. Like, please confirm when the missing parts were shipped… that one has been two days… still waiting on a reply.

I'd really suggest if they want to offer such poor service to just take the whole thing off-shore… then at least the expectations will be lowered to what it is they are providing and they will likely end up with happier customers.