20 reviews

Mulga Water & Gas

Name: Mulga Water & Gas
Address: Mulga, United States
Rating: 2.1

Mulga

505 Mulga Loop Rd, Mulga, AL 35118, United States

Water utility company

+1 205-787-4521

About

Mulga Water & Gas is a water utility company located in Mulga, United States. The average rating of this business is 2.10 out of 5 stars based on 20 reviews. The street address of this business is 505 Mulga Loop Rd, Mulga, AL 35118, United States. Mulga Water & Gas is closed on Friday, Saturday and Sunday, and other days it is open from 07:00am to 04:30pm.

Photos

FAQs

Where Mulga Water & Gas is located at?: Mulga Water & Gas is located at 505 Mulga Loop Rd, Mulga, AL 35118, United States.
What is the contact number of Mulga Water & Gas?: The contact number of Mulga Water & Gas is +1 205-787-4521

Reviews

1 Latrice D (Dr. A) 30 months ago

I have share my experience in the city I was raise and currently reside due my water utility being disconnected. As a person who works in customer service, I am sadden how I was treated as a paying citizen a Mulga. Due to me changing banks, I honestly forgot to change my reminders with my new one. If I was ever late on making a payment, I made sure to call an make an arrangement. In the peak COVID, my services were disconnected. I am a healthcare provider who works at least 2-4 days at at time and to maintain my hygiene is vital for my patients and ANYONE I encounter. After immediately notice the my water was off, I made the payment PLUS the ridiculous $75 reconnect fee only to have my services not restored in a timely manner. I am very upset with the way handled on an honest mistake on my behalf. I was hopeful to make another purchase in the Maytown/Sylvan Spring area but due the way I was treated by the female, I immediately called my realtor to open up my options to another area. I am no longer considering my hometown to raise my children because of this issue.

4 the palm 66 months ago

EDIT: Perhaps bad reviews nudged them to change but they have now updated their process. They no longer charge the 'stub' fee and I believe now take credit and debit cards.
Welcome to future and thank you for making the changes to be more convenient for your customers.

(Previous 1 star review)
Like other reviewers have said, very old school, "unique" way of doing things.
Lets just say if they sold anything else besides something you can't choose who your provider is....they would be out of business.
Ladies who work there are always nice and professional or at least the one in the middle desk who seems to work the window the most. I'm not sure they have control over how the WW does things, if they do shame on them.

As others have said can't pay with a card in an way shape or form, only cash and check and only by physically driving to them and either going inside (they keep short hours and close for 1 hour during lunch) or using a night drop slot right at the front.
Another issue is they require the stub from your bill with each payment or will charge you $3.00 regardless if you or your check has the account number given. I run into issue with a bill pay service that mails them a check on my behalf every month. Regardless of it the bill is on time I'm charged $3.00 because the bill pay service does not have my stub to mail in with the payment check.

Like I said, why would they change or offer any convenience? You HAVE to pay them for something every human on earth requires. You have no choice but to pay them for water, unless you're going off the grid.
I doubt we'll ever see them change, unless Birmingham WW takes them over.

3 Hannah Grimes 102 months ago

My only complaint is that you can only pay by cash or money order. It's so incredibly inconvenient especially since most people work during their business hours and can't make it in to pay. I hate leaving my payment in the overnight box.
There are so many cheap options for excepting credit and debit cards and I would GLADLY pay a convenience fee to be able to pay by debit card. This is literally my only bill I can't pay without having to go to the company.

4 Loretta Archie 90 months ago

I think this company is a business. I am a senior and they are patient and works with me. I have gotten behind in the past and if I call they will give me time to pay. Yes they don't accept credit card but neither did Alabama Power until the recent years. They are always professional.

1 Elyssa Carlton 90 months ago

They don't post there business hours and they only take cash or check! I can't just call and pay with my card or pay there with my card! They are gone for an hour at lunch time and they close before I can make it after work! Very old school

1 Beverley Abbott 54 months ago

Does not care about the people just the money. Takes 9 hrs to turn water on. Will hang up on you if they don't like what you have to say. The fees to pay online and over the phone are way to high. They get by with this behavior cause they know that the people have no other choice in who they get service from.

1 Gabrielle Nation 90 months ago

Why would they not have business hours posted?? How are people supposed to know business hours? Never known a business to open at 7:30, go to lunch for an entire hour and still close at 4:00. VERY poor business practice!

1 Amanda Evans 78 months ago

This place is backwards, bills in our area are mailed and delivered the day they are due!! No notice when work is being done. This place needs to be updated!!

Business Hours

Friday	Day off
Saturday	Day off
Sunday	Day off
Monday	07:00am - 04:30pm
Tuesday	07:00am - 04:30pm
Wednesday	07:00am - 04:30pm
Thursday	07:00am - 04:30pm