46 reviews

Blount County Water Authority

Name: Blount County Water Authority
Address: Cleveland, United States
Rating: 1.5

Cleveland

18 Arena Dr, Cleveland, AL 35049, United States

Water utility company

+1 205-625-5100

About

Blount County Water Authority is a water utility company located in Cleveland, United States. The average rating of this business is 1.50 out of 5 stars based on 46 reviews. The street address of this business is 18 Arena Dr, Cleveland, AL 35049, United States. Blount County Water Authority is closed on Friday, Saturday and Sunday, and other days it is open from 07:00am to 05:00pm.

Photos

FAQs

Where Blount County Water Authority is located at?: Blount County Water Authority is located at 18 Arena Dr, Cleveland, AL 35049, United States.
What is the contact number of Blount County Water Authority?: The contact number of Blount County Water Authority is +1 205-625-5100

Reviews

1 Karen Lane 23 months ago

Water has been off 3 or 4 times in the past couple of months due to leaks. They don't notify you when this happens and if you call the standard answer is it shouldn't be to much longer. It seems with as much as you pay them they could install some better pipes!

1 Delita 29 months ago

They swapped account systems for online payment and didn't inform the customer and they did not carry the old accounts over, so if you didn't know of the switch that they never informed you of your next bill will likely come with a lot of late charges.

Oh and you need your account number and pin that comes on your paper bill, which if you signed up for paperless billing you won't have.

1 Cindy 30 months ago

Called the emergency number because where the meter box is was filled with water and it's Saturday. First it was like 3 or 4 numbers we were directed through before finally a very rude man answered the phone. He the proceeded.to say "just turn the water off." What did I know? I could not even see the water meter! He said he could come out and turn it off for us but if the leak was on our side we would have a service charge. Understandable, but for the love! Atleast be nice and tell us how to do what we need to do. Their rates are higher.than any other water department. The least they could do is be nice!

1 Virginia Walker 66 months ago

The most aggravating utility company I have EVER had to deal with. Will shut you off even if your bill is paid. Their phone lines consistently down. Charges 4x more than any other utility company and when questioned says it's our fault. No. Blount County Water, I DO NOT have a leak. This isn't a 1x complaint. I've lived here for 4 years, and I consistently have water bills OVER $100. Its a racket, and if I had ANY other option, I would take it.

1 Jenna McAnnally 54 months ago

We have lived in the same house for over three years. The first two years, we never had an issue with our water and all was great. But for the last 6 months to a year we have been struggling to get the right amount of water to our house. We have spent $1300+ on a plumber because the water company kept telling us the problem was not on their end. Only to have our plumber locate THEIR leak. We asked them to pay the plumber bill and they basically laughed at us. Since then, we have to decide if we want to take a shower/run a load of laundry/ run the dishwasher because there is not enough water to do more than one, and sometimes there’s not enough to do any. We have two babies at home ALL day long that require bottles to be washed and clothes to be laundered and baths. This is UNACCEPTABLE. They keep telling my husband that the problem is on our end but then once they say we just fixed a leak over “insert any road basically” our water pressure goes back up. Hmmm.... they don’t understand BASIC water terms like the difference between VOLUME and PRESSURE. They turned their regulator up to fix the issue at one time.... then days later our water pressure was messed up again only to be told that they had to turn their regulator back down because they have old pipes that can’t handle that amount of pressure. Soooo basically you’re telling me you need to replace those pipes, right? No. The issue is never on their end. Zero customer service and basically incompetent people working there. I wish I could say other wise.

1 Daniel Conniff 54 months ago

The Water Department is closed every Friday. Late Thursday afternoon I received an automated call that my water service will be disconnected on Monday. I can't pay on Friday because the office is closed. There is an online service but it stayes that if an account is in disconnect process that I should not make a payment before calling and speaking to a representative because it will not prevent the disconnection and a reconnect fee may be necessary. How can I call when the office is closed? The office was closed when I received the automated call so I couldn't pay then either. This is a pathetic and outdated system in great need of being updated. I hope to pay first thing Monday morning in hope of preventing disconnection.

1 Stephanie Whitworth 42 months ago

ive never had problems with the employees but for the last year my bill keeps rising. way to much. friends of mine up the road have 2 people in their home and i have 5 and their bill was higher than mine. This keeps happening over the last year and no we dont have leaks! I dont know what the problem is. my bill has more than doubled from when i had cleveland water. Lets do better blount water!

1 Robbe Gay 42 months ago

If I could give a - 0 I would. I have tried for weeks to get the water turned on in our tenants name (we are mgmt co). First we are told we had paperwork etc. to fill out, which I did. Then we are told the owner has to come in and sign paperwork which he did. Now weeks later, I am told that mgmt co and owner have to come in to the office together and sign paperwork. I was not happy but told her I understood its their policy and not her fault and before I could finish, the girl I was talking to just hung up on me. RUDE , AWFUL customer service!!!!!!!!!!!!! Not to mention very poor professionalism!! If you cannot handle difficult questions or issues get out of the public service business!!!!!!!!!

Business Hours

Thursday	07:00am - 05:00pm
Friday	Day off
Saturday	Day off
Sunday	Day off
Monday	07:00am - 05:00pm
Tuesday	07:00am - 05:00pm
Wednesday	07:00am - 05:00pm